Tips for business owners during the coronavirus pandemic

This site was last updated on: 3/31/2020 10:00 a.m. MDT

COVID-19 is a new disease, and we are still learning how it spreads, the severity of illness it causes, and to what extent it may spread in the United States. Here at Better Business Bureau Northwest + Pacific, we understand companies have a responsibility to protect their employees and their customers, to act responsibly, to address business challenges, and to help mitigate the spread of the disease in whatever ways they can.

Below are tips  and resources you can use to prepare for and implement a plan for your business.

What it means to be a BBB Accredited Business during unexpected challenges:

Be Transparent

If you are unable to fulfill commitments, communicate immediately with your customers, rather than disappointing them and having to rationalize the reasons after the fact.

Be Responsive

Demonstrate purpose and support for your community. Businesses can play a vital role in maintaining strong communities, even in challenging times.

Embody Integrity

Continue to approach all your business dealings, marketplace transactions and commitments with integrity.

Steps you can take today:

We know that businesses like yours may be experiencing unexpected challenges. Health and government officials are working together to maintain the safety, security and health of the American people. While personal preventative measures are encouraged, how can you assure your business is just as safe? Below are a few tips which you can implement right away.

Become part of the solution

Take action! Involve your employees by strongly encouraging them to take defensive steps to safeguard their health and the health of their communities. Facebook Business Resource Hub has provided small business owners with a Quick Action Guide to help you reassure your employees by keeping them up to date to prevent unnecessary panic or undue stress

Stay in touch with your customers

Proactively share important information with your customers using email, your website and social media pages. You might include information about the measures you’re taking to make your premises and products safe or how you will handle customer inquiries if there are expected delays.

Keep yourself safe and informed

Stay current by following credible, official sources like the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and your local government health department so you can respond quickly to changes that could affect you or your customers.

Source: Facebook Business Resource Hub and BBB.org

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