COVID-19 is a new disease, and we are still learning how it spreads, the severity of illness it causes, and to what extent it may continue to spread. Here at Better Business Bureau Northwest + Pacific, we understand companies have a responsibility to protect their employees and their customers, to act responsibly, to address business challenges, and to help mitigate the spread of the disease in whatever ways they can.
Below are tips and resources you can use to prepare for and implement a plan for your business.
If you are unable to fulfill commitments, communicate immediately with your customers, rather than disappointing them and having to rationalize the reasons after the fact.
Demonstrate purpose and support for your community. Businesses can play a vital role in maintaining strong communities, even in challenging times.
Continue to approach all your business dealings, marketplace transactions and commitments with integrity.
We know that businesses like yours may be experiencing unexpected challenges. Health and government officials are working together to maintain the safety, security and health of the American people. While personal preventative measures are encouraged, how can you assure your business is just as safe? Below are a few tips which you can implement right away.
Proactively share important information with your customers using email, your website and social media pages. You might include information about the measures you’re taking to make your premises and products safe or how you will handle customer inquiries if there are expected delays.
Stay current by following credible, official sources like the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and your local government health department so you can respond quickly to changes that could affect you or your customers.
Source: Facebook Business Resource Hub and BBB.org